Shipping policy

Shipping Policy

Last Updated: June 2026

Thank you for shopping with Grace & Glade. We are committed to carefully preparing and delivering your handcrafted products as quickly as possible.

Processing Time

All orders are processed and shipped within 1-2 business days of purchase, excluding weekends, holidays, and unforeseen circumstances.

Orders placed after business hours may begin processing on the next business day.

During periods of high order volume, product launches, holidays, or severe weather events, processing times may be extended. If a significant delay occurs, we will contact you using the email address provided with your order.

Shipping Methods

Shipping rates and available delivery options are calculated at checkout based on your location and selected shipping method.

Once your order has shipped, you will receive a confirmation email containing tracking information.

Delivery Times

Delivery times vary based on destination, carrier, and shipping method selected at checkout.

While we make every effort to ensure timely delivery, Grace & Glade cannot guarantee delivery dates and is not responsible for delays caused by shipping carriers, weather conditions, natural disasters, holidays, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Grace & Glade is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address, please contact us immediately at info@graceandglade.com.

If an order is returned due to an incorrect address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier and tracking information has been provided, responsibility for delivery rests with the carrier.

If your package is marked as delivered but cannot be located, we recommend:

Checking with household members or neighbors
Looking around delivery locations on your property
Contacting the shipping carrier directly

Grace & Glade is not responsible for lost or stolen packages after confirmed delivery.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at info@graceandglade.com.

Please include:

Your order number
A description of the damage
Clear photographs of the damaged product and packaging

We will review the claim and, when appropriate, provide a replacement, store credit, or refund.

Shipping Restrictions

At this time, Grace & Glade ships to locations supported by our shipping carriers. Certain products or destinations may be restricted due to carrier regulations or local laws.