Returns, Refunds & Cancellation Policy

At Grace & Glade, every product is handcrafted in small batches with care. Due to the personal nature of skincare, haircare, and body care products, we maintain the following policies to ensure product quality, safety, and fairness for all customers.

Order Cancellations

Orders may be canceled within 12 hours of purchase for a full refund with notification by email.

Once an order has entered processing, production, or shipment preparation, it can no longer be canceled.

To request a cancellation, please contact us as soon as possible at info@graceandglade.com.

Shipping & Processing

All orders are processed and shipped within 1-2 business days of purchase, excluding weekends, holidays, and unforeseen circumstances.

Once an order has been shipped, customers will receive tracking information via email.

Returns

Due to hygiene and safety considerations, we do not accept returns of:

• Opened products
• Used products
• Products that have been altered or damaged after delivery
• Products purchased more than 30 days prior to the return request

Products must be unopened, unused, and in their original condition to be eligible for return within 30-days of delivery.

Customers are responsible for return shipping costs unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Upon review, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5-10 business days for the refund to appear on your account, depending on your financial institution.

Original shipping charges are non-refundable unless the refund is due to our error.

Allergies & Product Suitability

We carefully list ingredients for all products. Customers are responsible for reviewing ingredient information prior to purchase.

We cannot offer refunds for allergic reactions, ingredient sensitivities, personal scent preferences, or individual product performance preferences.

If you have questions about ingredients before purchasing, please contact us and we will be happy to assist.

Questions

For questions regarding returns, refunds, or cancellations, please contact us at info@graceandglade.com